![clip_image001[4]](http://lh4.ggpht.com/-agIabNRMjrA/T3w89CeHIdI/AAAAAAAAEzM/0SLIHWOJv4M/s1600-h/clip_image001%25255B4%25255D%25255B2%25255D.png "clip_image001[4]")
After looking into IIS one of the Application Pools was not started (stopped). Manually started this Application Pool and once again tried to open a Word document
After some time the same error message showed up..
When checking IIS 7.5 the application pool was stopped again.
The application service account which was used : msfthosting\svcSP2010app03.
After adding this account to the local group : WSS_ADMIN_WPG
![clip_image002[4]](http://lh5.ggpht.com/-FGGTRcPM08k/T3w8_qLWZRI/AAAAAAAAEzc/VbcAV858ilM/s1600-h/clip_image002%25255B4%25255D%25255B2%25255D.png "clip_image002[4]")
I started the application pool again and this time it kept running.
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